The customer isn’t always right - yep, I said it. Do businesses and brands have the responsibility of helping out customers whenever they have an issue that needs resolving? Yes. Do customers have the right to yell at workers and hide behind saying “I’m the customer so I am always right”? No. You can disagree with me if you wish, but I think the old saying that the customer is always right is exactly that - an old saying. An iconic move on HERO Packaging’s part if you ask me. What do you think?
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The customer isn’t always right - yep, I said it. Do businesses and brands have the responsibility of helping out customers whenever they have an issue that needs resolving? Yes. Do customers have the right to yell at workers and hide behind saying “I’m the customer so I am always right”? No. You can disagree with me if you wish, but I think the old saying that the customer is always right is exactly that - an old saying. An iconic move on HERO Packaging’s part if you ask me. What do you think?
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