Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

A good butcher should welcome questions and offer assistance. If they won't answer yours, it could signal problems that you ...

AI agents can reason through complex questions, understand intent, communicate naturally, and handle tasks that used to ...

The city is using AI to answer phone calls to the Department of Neighborhoods to help respond to residents faster.

You call customer service to help solve an issue. Then an annoying AI bot wastes your time and leads you in circles. Next ...

The most successful embedded fintech products combine great products with a team of people who know how to guide customers ...

The review conducted by the Office of the Inspector General examined the SSA’s national 800-number telephone system and concluded that overall service improved during fiscal year 2025. According the ...

Investors have plowed billions of dollars into AI startups that promise to help answer annoying customer service calls for businesses big and small. PolyAI has just raised a new round on a $750 ...

Leading teams in 2025 didn't chase quick wins; they invested in human-centric design, clean data, and iterative innovation to deliver measurable outcomes.

If you’re looking for hints and answers for Strands for Friday, December 26, 2025, read on—I’ll share some clues and tips, ...