The internal and external customer nomenclature has existed for decades. The external customers don’t work for your company; they’re the folks who pay for a new install or a repair. The internal ...

For an organization to succeed, effective internal communication is crucial, but circulating messages through internal channels alone doesn’t always do the trick. So, smart corporate communications ...

In the 21st century, computer security topics affect more people than just IT geeks. Hackers can manipulate, destroy or steal your data. So can disgruntled employees or ex-employees. Unless you're so ...

Give it one week, and certainly no more than two. It shouldn't take any longer than this for a small-business owner to learn that managing employees will be his No. 1 challenge. Employees might call ...

Managers in all disciplines face the yearly challenge of developing a budget and defending it to the CEO, chief financial officer (CFO) or board. Then, once getting approval, managers must make sure ...

Have you ever found yourself talking aloud to figure out a problem, or do you prefer long, silent reflection before concluding? These habits might seem insignificant, but they indicate whether you are ...